The Control Room
The workstation behind the platform
In the Control Room, Resilt operators monitor the platform's disruptions, sources and reports, manage accounts and licences and maintain the organisation register. Areas and organisations get their own profile with their own permissions, agreed case by case.
What happens in the Control Room
Disruptions and sources
The disruption feed collects sources, deduplicates and scores them. Operators open and close disruptions, check the status source and last check per provider, and add the phone numbers, status pages and logos shown on the site and in the app.
Reports
Reports from households, businesses and visitors of resilt.com arrive here, as do requests for a demo, a licence or an emergency hub. This makes the Control Room the organisation register underneath the platform.
Accounts and licences
Licence requests are reviewed and granted with the matching user permissions. The account manager maintains an organisation's Compass data on its behalf; every write is logged by name.
Messages
Messages to app users, providers and organisations, per area or nationwide. The Compass, the Control Room, the site and the app use the same status texts and colours, so everyone sees the same picture.
Six roles, fixed permissions
Super admin, account manager, platform operator, data editor, platform viewer and area admin. Each role has fixed permissions; area admins and platform viewers work within their own scope, nationwide, per region or per municipality. A profile for an area or organisation is set up in consultation.
Who the Control Room is for
The Resilt team
Daily monitoring of disruptions, sources, reports and users. A standard part of the platform.
Areas with an emergency hub
The area admin sees the regional picture, the alerts and the reports of their own area. Part of the area licence, permissions agreed together.
Providers and critical entities
An account manager maintains the Compass data, sources and facilities on behalf of the organisation. With the Network and Enterprise licences, in consultation.
Partners
Area and platform partners get insight into the areas they support. We agree the form and the costs together.
A profile in the Control Room? Licences by agreement.
In a demo we show what the Control Room does for your area or organisation and which permissions come with it.