Terms & Conditions
Last updated: 26-11-2025
For a Dutch translation: please visit resilt.com/voorwaarden.
These Terms and Conditions of Use (“Terms”) apply to your use of: the Resilt mobile applications for Android and iOS (the “App”); the Resilt web platform available via resilt.com and related sub-pages; and any other online services we provide in connection with the Resilt platform (together, the “Services”).
By installing, accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Services.
1. Who we are
The Services are provided by:
Resilt.com – Scholte Paasman Ventures B.V.
Ridderschapstraat 23
3512 CN Utrecht
The Netherlands
KvK (Chamber of Commerce) number: 64434966
E-mail: info@resilt.com
In these Terms, “Resilt”, “we”, “our” or “us” refers to Scholte Paasman Ventures B.V.
Our Privacy Statement, available at resilt.com/privacy-policy, explains how we process personal data. It forms part of these Terms for all matters relating to privacy and data protection.
2. Scope and relationship with app stores
These Terms govern the relationship between you and Resilt with respect to the Services. They do not govern your relationship with Google LLC or its affiliates in relation to Google Play, or Apple Inc. or its affiliates in relation to the Apple App Store. Those companies provide their own app store services and have their own terms, which also apply to you.
If you access the App via the Apple App Store, you acknowledge that these Terms are between you and Resilt only (not with Apple), and that Resilt, not Apple, is responsible for the App and its content.
3. Who may use the Services
3.1 Age — The Services are intended for individuals who are 18 years or older. By using the Services, you represent and warrant that you are at least 18 years old. The Services are not directed at children. If we become aware that someone under 18 is using the Services contrary to these Terms, we may restrict or terminate their access.
3.2 Location — You are responsible for ensuring that your use of the Services complies with the laws of the country in which you reside or from which you access the Services.
4. Important limitations – no emergency service, not a replacement
4.1 No emergency service — The Services are not an emergency service. They do not connect you to emergency response providers (such as 112) and must never be used as a substitute for calling emergency services. In any acute or life-threatening situation, you must contact 112 or your local emergency number immediately and follow the instructions of the competent authorities.
4.2 Complement to official channels — Resilt is intended to support and complement official initiatives and information (such as the Dutch “Denk Vooruit” campaign, NL-Alert, and government websites and apps), not to replace them. You remain responsible for following official alerts and instructions and making your own decisions in line with information from authorities and professionals.
4.3 No professional advice — Information and guidance in the Services, including via any AI-based or automated assistant, is provided for general informational and educational purposes only. It does not constitute medical advice, psychological advice, legal advice, financial advice, or official guidance from public authorities. You should consult competent professionals or authorities where appropriate.
5. Your account
5.1 Registration — To use certain features, you may need to create an account. You must provide accurate, complete and up-to-date information and keep it updated.
5.2 Security of credentials — You are responsible for keeping your login details confidential and for all activity under your account. Inform us promptly if you suspect any unauthorised use of your account.
5.3 Account closure — You may close your account at any time through the App or by contacting us. If you request deletion of your account and associated personal data, we will handle this in line with our Privacy Statement and any dedicated data deletion page on our website. We may suspend or terminate your account in accordance with Section 13.
6. Licence to use the Services
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to download and install one copy of the App on devices that you own or control, and to access and use the Services solely for your personal, non-commercial use.
Where you download the App from the Apple App Store, this licence is further limited to use on Apple-branded devices as permitted under Apple's applicable terms. We reserve all rights in and to the Services not expressly granted in these Terms.
You must not: copy, modify, reverse engineer, decompile or attempt to extract the source code of the App or any part of the Services, except where permitted by mandatory law; rent, lease, sublicense, assign or otherwise transfer the Services or any part of them; or circumvent, or attempt to circumvent, any technical protection or access control measures.
7. Acceptable use
You agree not to use the Services: in any way that violates applicable law or regulation; to upload, share or transmit any content that is unlawful, harmful, threatening, defamatory, discriminatory, hateful, harassing, invasive of privacy, or otherwise inappropriate; to mislead, deceive or impersonate any person or entity; to harass, bully or stalk other users; to attempt to gain unauthorised access to the Services, other users' accounts, our systems or networks; to introduce malware, viruses or other harmful code; or to scrape, harvest or otherwise collect data from the Services except as permitted by law and these Terms.
Where the Services include any social, community or communication features, you must use them respectfully and in line with these rules. We may moderate or restrict features where necessary.
8. User-generated content
8.1 Responsibility — If you submit, post or upload any text, images or other materials via the Services (“User Content”), you are solely responsible for that User Content. You confirm that you have all necessary rights to submit the User Content and that it does not infringe any third-party rights or violate any law.
8.2 Licence you grant to us — By submitting User Content, you grant Resilt a worldwide, non-exclusive, royalty-free licence to use, reproduce, modify, adapt, translate, distribute and display such User Content, but only for the purpose of operating, maintaining, improving and providing the Services, including in aggregated or anonymised form where applicable. You remain the owner of your User Content.
8.3 Monitoring and removal — We are not obliged to monitor all User Content. However, we may remove or restrict access to User Content, and we may suspend or terminate accounts, if we reasonably believe this is necessary to enforce these Terms, comply with legal obligations, or protect other users, Resilt or third parties.
9. Paid features, in-app purchases and subscriptions
9.1 Premium features — Some features of the Services are only available to paying users (“Premium Features”). Information about what is included, the applicable price and any billing period will be shown in the App or on our website.
9.2 Payments via app stores — If you purchase Premium Features through Google Play or the Apple App Store: the payment is handled by the relevant app store provider; your purchase, renewal and cancellation rights are governed by the terms, conditions and policies of that app store; and any refund (where applicable) is processed in line with the app store's policies. We do not receive or store your full payment card details. Payments processed outside the app stores, if any, are handled by certified payment processors as described in our Privacy Statement.
9.3 Trials and offers — We may offer free trials, introductory pricing or other promotional offers. We reserve the right to modify or discontinue such offers, subject to applicable consumer protection laws and any app store rules.
9.4 Price changes — We may change prices for Premium Features from time to time. Where required, we will provide advance notice or options in line with local law and app store requirements.
10. Privacy and data protection
Our processing of personal data is governed by our Privacy Statement at resilt.com/privacy-policy.
In summary and without replacing that document: we process personal data for purposes such as providing and improving the Services, account management, security, analytics and, where applicable, payment processing; we share personal data only with service providers and partners where strictly necessary for the operation of the Services or as required by law; we do not sell personal data to third parties; we implement appropriate technical and organisational measures to protect personal data; and you have rights under the GDPR and other applicable laws, such as rights of access, rectification, deletion and objection, which you can exercise as explained in the Privacy Statement.
If there is any inconsistency between these Terms and the Privacy Statement on the handling of personal data, the Privacy Statement prevails.
11. Third-party services and content
The Services may display, or allow you to access, content or services provided by third parties (for example, maps, news sources, links to external websites, or references to public authorities' information). We are not responsible for the availability, accuracy, legality or content of third-party services or websites, or any damage or loss arising from your use of third-party services. Your use of third-party services may be governed by their own terms and privacy policies.
12. Availability, changes and beta testing
12.1 Availability — We aim to keep the Services available and functioning, but we cannot guarantee that the Services will always be uninterrupted, secure or free from errors, or that specific content or features will always remain available in the same form.
12.2 Changes to the Services — We may modify, suspend or discontinue any part of the Services for reasons such as improving functionality or performance, enhancing security, complying with legal or regulatory requirements, or responding to operational or business needs. If a change has a significant impact on paid Premium Features, we will provide reasonable notice or options as required by applicable law.
12.3 Beta and test features — The App or certain features may be offered in beta, test or early access form (including via open testing tracks). Such features may be incomplete, change over time, contain bugs or errors, and be discontinued without notice. Your use of beta features is at your own risk, within the limits of applicable law.
13. Suspension and termination
13.1 Our right to act — We may suspend or terminate your access to the Services, in whole or in part, if you materially or repeatedly breach these Terms; we are required to do so by law, court order or regulatory guidance; or we reasonably believe that your use of the Services may cause harm or risk to other users, Resilt or third parties (for example, in cases of abuse, security incidents or fraud). Where reasonably possible, we will notify you in advance and explain the reasons for suspension or termination.
13.2 Your right to stop using the Services — You may stop using the Services at any time. You may request deletion of your account and personal data in line with our Privacy Statement and any data deletion instructions on our website. Suspension or termination does not affect any rights or obligations that have already arisen up to that point.
14. Disclaimers
To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis. Without limiting the above and within the boundaries of applicable law, we do not make any promises or guarantees that the Services will always be available, uninterrupted or error-free; that the information provided through the Services will always be complete, accurate or up to date; or that the Services will always meet your expectations or specific requirements.
You remain responsible for your own decisions based on information from the Services, following the instructions of authorities and emergency services, and maintaining reasonable preparations and safety measures in your own environment. Nothing in these Terms is intended to exclude or limit any statutory rights or remedies you have as a consumer that cannot be excluded or limited under applicable law.
15. Limitation of liability
To the fullest extent permitted by applicable law: (a) we are not liable for any indirect, consequential or incidental losses, including loss of profit, loss of data, loss of business, loss of goodwill or reputational damage, arising out of or in connection with your use of, or inability to use, the Services; (b) we are not liable for losses or damages resulting from your reliance on information provided through the Services, from temporary unavailability of the Services, or from third-party services or events beyond our reasonable control; and (c) our total aggregate liability arising out of or in connection with the Services or these Terms, whether in contract, tort (including negligence) or otherwise, is limited to the amount you have paid to us for Premium Features in the twelve (12) months preceding the event giving rise to the claim, or, if you have not made any such payments, to an amount of EUR 50.
This Section 15 applies only to the extent permitted by applicable law. We do not exclude or limit any liability where such exclusion or limitation is not allowed under the law that applies to you.
16. Intellectual property
All intellectual property rights in or relating to the Services (including the App, website, texts, graphics, logos, trademarks, icons, images and software) are owned by or licensed to Resilt. You may not use our name, logo, trademarks or other brand features without our prior written consent, except as necessary to use the Services in accordance with these Terms.
If you believe any content in the Services infringes your intellectual property rights, please contact us with sufficient information for us to investigate.
17. Apple-specific and Google-specific terms
If you download the App from the Apple App Store, the following additional terms apply: Apple is not responsible for providing any maintenance or support services for the App; Apple is not responsible for any product claims related to the App or your possession or use of the App — all such claims are between you and Resilt; in the event of any third-party claim that the App or your possession and use of it infringes that third party's intellectual property rights, we (and not Apple) are responsible for the investigation, defence, settlement and discharge of any such claim; you represent that you are not located in a country that is subject to a U.S. Government embargo or designated as a “terrorist supporting” country and that you are not on any U.S. Government list of prohibited or restricted parties; and you acknowledge and agree that Apple and its subsidiaries are third-party beneficiaries of these Terms and that Apple has the right to enforce these Terms against you as a third-party beneficiary.
If you download the App from Google Play, you must also comply with Google Play's then-current terms of service and policies that apply to you.
18. Changes to these Terms
We may update these Terms from time to time, for example to reflect changes in the Services, comply with legal or regulatory requirements, or address security, technical or business needs. If changes are material, we will provide reasonable notice via the Services, by e-mail, or through the app stores where appropriate. Your continued use of the Services after the updated Terms take effect constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you should stop using the Services and, where applicable, delete your account.
19. Governing law and jurisdiction
Unless mandatory law in your country of residence requires otherwise, these Terms and any disputes arising out of or in connection with them or the Services are governed by the laws of The Netherlands, excluding conflict-of-laws rules.
If you are a consumer resident in the European Union, the United Kingdom or another country with mandatory consumer protection laws, you also enjoy the protections granted by the mandatory law of your country of residence. In that case, you may bring claims before the courts of your habitual residence or before the competent courts in The Netherlands. If you are not a consumer, you agree that the competent courts in Amsterdam, The Netherlands, have exclusive jurisdiction.
20. Contact
If you have any questions about these Terms or the Services, you can contact us at:
Resilt.com – Scholte Paasman Ventures B.V.
Ridderschapstraat 23
3512 CN Utrecht
The Netherlands
E-mail: info@resilt.com
Privacy: privacy@resilt.com